Mistakes when sending parcels can end up quite costly due to returns and swaps. This is why it is essential your retail business sends goods properly and in the right way.

In this blog post, we’re going to be covering how to send a parcel from start to finish. This will include tips and tricks as well as recommendations on the nation’s most trusted couriers such as Royal Mail, DPD & Hermes.

Printing & Packing

Once you’ve got your packing list, pick and pack the product/s they have ordered and get someone to double-check it to ensure there are no mistakes. This ensures that your customer gets the correct product and that your business doesn’t incur any extra cost which will affect profit margins.

Choosing the Correct Packaging

Choosing the correct box is, again, essential. You want to make sure you get the right box for the product otherwise it may get damaged in transit which your customer may not be best pleased with.

Depending on whether your product already comes with its own protection such as a shoebox or case. Then mailing bags and envelopes are for you. They add security and privacy to your parcels to ensure they stay together and prying eyes can’t make out what’s inside. Our padded envelopes come with bubble wrap inside to make sure that your smaller parcels that fit inside have a bit extra security.

Using letterbox sized parcels are perfect to ensure your customer can receive their product without them being in.

Cardboard boxes are where things start to get a little bit trickier, a courier service may charge more for more size & weight. Postal cardboard boxes are perfect for small and lightweight parcels as they’re small and can fit perfectly inside a letterbox. This gives your customer the added convenience of being able to receive parcels even when they are not in.

Single-wall cardboard boxes are the cheaper option as they use less material and are great for lighter products no matter the size. They are also extremely flexible which enables you to model them to your needs.

Double-wall cardboard boxes add a lot more security than their single-walled counterparts. They have an extra layer of protection which will ensure that your goods, which weigh a bit more, are secure. They are also less flexible which means that you need to pick a box that will fit your box as snug as possible,


Ensure that your product fits in the box snugly with a bit more space left for packing materials.

How To Tape Properly

When taping your parcel, it needs to be done properly. This is so that your parcel is secured properly so none of your goods falls out its box and gets lost.

When you first begin to tape a parcel. You first want to tape the bottom up, making sure that there are no flaps sticking out.

Using the 'H' method means your parcels are fastened securly.
Using the ‘H’ method means your parcels are fastened securly.

Once your packing materials and product are inside the box, tape over the seal again on the other side securely. Once the seals are taped over, go around the box horizontally to the seals so when you’re done, the top and bottom of the boxes look like the letter ‘H’ as outlined by DHL.

You have to make sure you are using the right kind of tape as well. Using everyday sellotape may not cut it, especially if you are sending heavy parcels – they may break free.

Strong sellotape should be used when sending parcels. Heavy-duty tape is what is needed for sending parcels. They ensure that the parcel is fastened securely and does not pose any risk of falling out in transit.

Choosing The Right Delivery Service

The most important part of your service is the part you have no control over – delivery. You may think that cheap parcel delivery services are the best option, but that’s not always the case. Once you drop your parcels off at the drop off point, you lose control of how your parcel is treated and the courier company delivers it.

Delivery is not only about price, but speed & reliability as well.
Delivery is not only about price, but speed & reliability as well.

You want to take a few factors into account when choosing your couriers – cost, speed & reliability. Many couriers offer a next day delivery service but they come at an extra cost. Depending on how many parcels you send and where you send them, you may want to get a contract. This can ensure things such as international delivery are included at a cheaper price and you get door to door service, from your warehouse/store to the customer’s front door.

There are several couriers you may want to look at. If you’re in the UK then the Royal Mail is always an option but there are also DPD, Hermes & Parcelforce which all have the ability to deliver across the UK and overseas.

You should also see if the parcel courier service offers drop-off locations. These are usually off-licenses or shops which hold parcels for a few days if your customer is not in to receive their parcel.

If you’re using Hermes, they have a return label for the customer’s use, should they need to return it so you collect your parcel at your premises should there be any defects with the product.

If you’re not sure on your preferred courier, Parcel2Go is a comparison site where you can choose different couriers depending on the size, weight and delivery location which gives you a real-time look at their prices.

Below is a price table from 5 different courier providers outlining their prices and delivery schedules (drop-off shop only)

Royal Mail£9.92£6.05

Even though Amazon has its own delivery service, you have to be included in their prime membership and have your products at their physical location. Which adds less control over how your product is treated and delivered.

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